At Unicitytag, we know the excitement of waiting for that perfect piece to arrive—and we want to make sure it gets to you as quickly and safely as possible. We partner with trusted global carriers to deliver your orders with care, whether you're just across the city or halfway around the world.

Please read through our shipping policy below. If you have any questions, our team is always ready to help.

---

1. Processing Time

Before your order ships, it goes through our quality check and packaging process:

Please note: During peak seasons (e.g., holiday sales, new collection launches), processing times may be extended by 1–2 business days. We'll always keep you updated if any delays occur.

---

2. Shipping Methods & Delivery Times

We offer a range of shipping options to suit your needs and location:

All delivery times are estimates and calculated in business days (Monday–Friday, excluding public holidays).

---

3. Shipping Rates

Rates are subject to change based on carrier adjustments. Final shipping costs will be calculated at checkout.

---

4. Order Tracking

Once your order ships, you'll receive a Shipping Confirmation Email containing:

• Your unique tracking number

• A direct link to track your package

• Estimated delivery date

You can also track your order anytime by visiting our Track Your Order page and entering your order number and email address.

Tracking Updates: Please allow 24–48 hours for tracking information to appear after shipment, as carriers may take time to scan packages into their system.

---

5. Shipping Destinations

We ship worldwide! Currently, we deliver to the following regions:

• North America: United States, Canada, Mexico

• Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Norway, Switzerland, Austria, and more

• Asia Pacific: Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong SAR, Taiwan Region, Philippines, Thailand, Vietnam, Indonesia

• Middle East: United Arab Emirates, Saudi Arabia, Israel

• Latin America: Brazil, Argentina, Chile (selected areas)

• Africa: South Africa, Nigeria (selected areas)

If your country is not listed, please contact us at support@unicitytag.com and we'll check if we can ship to you.

---

6. Customs, Duties & Taxes

For international orders, please be aware of the following:

We recommend checking with your local customs office for an estimate of any applicable fees before placing your order. Unicitytag is not responsible for any customs fees, duties, or taxes incurred.

---

7. Undeliverable Packages

If a package is returned to us due to:

• Incorrect or incomplete shipping address provided at checkout

• Unclaimed package after multiple delivery attempts

• Refusal to pay customs duties or taxes

We will contact you to arrange re-shipment. Additional shipping fees may apply.

Please double-check your shipping address before completing your order. If you realize there's an error, contact us immediately at support@unicitytag.com—we may be able to update it before your order ships.

---

8. Shipping Delays

While we strive to meet all delivery estimates, occasional delays may occur due to:

• Weather conditions (e.g., snowstorms, hurricanes, floods)

• Carrier service disruptions (e.g., strikes, system outages)

• Peak holiday seasons (e.g., Christmas, Black Friday, Chinese New Year)

• Customs processing delays

If your order is significantly delayed, please reach out to us at support@unicitytag.com and we'll do our best to track down your package and keep you informed.

---

9. Split Shipments

If you order multiple items, they may be shipped separately—especially if they come from different warehouses. You will receive separate tracking numbers for each shipment. There is no additional charge for split shipments.

---

10. Signature Requirement

For security purposes, orders over a certain value may require a signature upon delivery. If you prefer to waive this requirement, please leave a note at checkout. Please note that if you waive the signature requirement, we cannot be held responsible for packages that are lost or stolen after delivery confirmation.

---

11. Shipping Insurance

All orders are covered by shipping insurance to protect against loss or damage during transit. In the rare event that your package is lost or arrives damaged, please contact us immediately at support@unicitytag.com with your order number and photos of the damaged packaging or items. We'll file a claim on your behalf and arrange for a replacement or refund.

---

12. How to Check Your Order Status

You can also use our Track Your Order page with your order number and email for quick access.

---

13. Contact Us

If you have any questions about shipping, need help tracking your order, or just want to check on delivery times, our customer support team is always happy to help:

📧 Email: support@unicitytag.com
🕒 Response Time: Within 12 hours (Monday–Friday)
📱 Social: DM us on Instagram @unicitytag—we're active and respond quickly!

---

Shipping Address for Returns:

[Please insert your warehouse/return address here]

---

14. Summary at a Glance

---

Last Updated: September 2, 2026

---

From our studio to your doorstep—we handle every step with care so you can focus on what matters most: wearing your style with confidence.