Refund/Return Policy

At Unicitytag, we want you to absolutely love every piece you receive. Fashion is personal, and we understand that sometimes an item just isn't the perfect fit—literally or figuratively. That's why we've designed a straightforward, hassle-free return policy to make things right.

Please read this policy carefully before initiating a return. If you have any questions, our customer service team is always here to help.

1. Our Happiness Guarantee

We stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, you may return eligible items within 30 days of the delivery date for a refund or exchange.

We want you to shop with confidence—because your style journey with Unicitytag should always feel good.

2. Eligibility Criteria

To qualify for a return or exchange, items must meet the following conditions:

Condition Requirement
Timeframe Return request must be initiated within 30 days of delivery
Condition Unworn, unwashed, and undamaged
Tags All original tags must still be attached
Packaging Returned in original packaging whenever possible
Intimate Apparel Due to hygiene reasons, underwear, swimwear, and bodysuits are non-returnable unless defective

Final Sale items (clearly marked on product pages) are not eligible for return or exchange.

3. Non-Returnable Items

The following items cannot be returned:

  • Items marked as "Final Sale"

  • Gift cards

  • Intimate apparel (underwear, swimwear, bodysuits)

  • Customized or personalized items

  • Items damaged due to wear and tear, misuse, or improper care

  • Items returned without original tags or in a used/washed condition

4. How to Initiate a Return

We've made the return process as simple as possible:

Step 1: Submit Your Request
Contact our customer service team at support@unicitytag.com with:

  • Your order number

  • The item(s) you wish to return

  • Reason for return (e.g., size issue, color mismatch, quality concern)

  • Photos of the item (for quality-related concerns—this helps us improve!)

Step 2: Receive Return Authorization
Our team will review your request and send you a Return Authorization (RA) number along with detailed return instructions. Please do not send any items back without an RA number—this ensures we can process your return smoothly.

Step 3: Pack & Ship
Securely package the item(s) in their original packaging (or a suitable alternative) and include the RA number on the outside of the package. Ship the return to the address provided in our return instructions.

Step 4: Confirmation
Once we receive and inspect your return, we'll send you a confirmation email and process your refund or exchange within 5–7 business days.

5. Return Shipping Costs

Scenario Who Pays for Return Shipping?
Change of mind / Size issue Customer pays return shipping
Defective / Damaged item We cover return shipping (we'll provide a prepaid label)
Wrong item sent We cover return shipping (we'll provide a prepaid label)
Size exchange Customer pays return shipping; we cover shipping for the exchange item

We recommend using a trackable shipping service for your return, as we cannot be responsible for packages lost in transit.

6. Refunds

Once your return is received and inspected, we will process your refund to the original payment method used at checkout.

Stage Timeline
Return received & inspected Within 3–5 business days of delivery to our returns center
Refund processed Within 5–7 business days after inspection
Refund appears in your account Depending on your bank/card issuer, may take an additional 3–10 business days to reflect

Please note: Original shipping charges are non-refundable unless the return is due to our error (defective item or wrong shipment).

7. Exchanges

Want a different size or color? We'll do our best to accommodate your request.

  • If the requested replacement item is in stock, we'll process the exchange after receiving your return.

  • If the item is out of stock, we'll issue a refund and notify you via email.

  • Each item qualifies for one exchange per order. For subsequent exchanges, standard return policy applies.

8. Defective or Incorrect Items

We take quality control seriously, but occasionally mistakes happen. If you receive a defective, damaged, or incorrect item, please contact us immediately at support@unicitytag.com within 7 days of delivery with:

  • Your order number

  • Photos clearly showing the defect or incorrect item

  • A brief description of the issue

Our team will review your case promptly and arrange for a replacement or full refund—at no additional cost to you.

9. International Returns

For customers outside our shipping origin country, return shipping may take longer and incur customs fees. Please note:

  • Return shipping costs and customs duties for international returns are the customer's responsibility unless the return is due to our error.

  • We recommend using a shipping service with tracking and insurance for international returns.

  • Customs delays may affect processing times; we appreciate your patience.

10. Processing Time

Return Stage Estimated Time
Return shipping to our center Varies by location (typically 5–15 business days internationally)
Return processing at our center 3–5 business days after arrival
Refund to original payment method 5–7 business days after processing
Replacement shipment (for exchanges) 2–5 business days after exchange confirmation

11. Late or Missing Refunds

If you haven't received your refund after the stated processing time:

  1. Check your bank or credit card account again—it may take extra time for the refund to appear.

  2. Contact your bank or card issuer, as they may have their own processing timelines.

  3. If you've completed these steps and still haven't received your refund, please reach out to us at support@unicitytag.com with your order number and we'll investigate further.

12. Final Sale Items

Items marked "Final Sale" or "Clearance" cannot be returned or exchanged. Please double-check size and color selections before purchasing these items, as they are non-refundable.

13. Tips for a Smooth Return

  • Try items on indoors: Keep tags attached and wear items over your own clothing to preserve their condition while deciding.

  • Keep your packaging: Holding onto original shipping packaging can make returns easier and more protective.

  • Double-check addresses: Ensure your return is sent to the correct address provided in your return instructions.

  • Use tracked shipping: We strongly recommend using a trackable shipping method to protect against lost returns.

14. Our Commitment to You

We understand that online shopping involves a bit of trust—and we're committed to honoring that trust. If you're ever unsatisfied with your purchase, we want to make it right. Your feedback also helps us improve our sizing, product descriptions, and overall experience for every customer.

15. Contact Us

If you have any questions about our Refund & Return Policy, need help with a return, or just want to chat about your order—we're here and happy to help.

📧 Email: support@unicitytag.com
🕒 Response Time: Within 12 hours (Monday–Friday)
📱 Social: DM us on Instagram @unicitytag—we're active and love hearing from you!

Return Address:

[Please insert your warehouse/return address here]

Last Updated: September 2, 2026

Shop with confidence. Style with joy. At Unicitytag, we've got you covered—from your first click to your perfect fit.